FAQs | Tarh

What is Tarh platform?

It is a digital portal for the private sector, helping entities publish tenders and receive company offers in a clearer path.

Who is eligible to create an account?

A company or institution can register if it has a unified number and a valid commercial registration.

What are the registration steps in Tarh?

Start with the entity details, email, and mobile number registered in Absher, then verify the mobile, complete the subscription and tax data, and upload the authorization letter for approval.

How do I upload the authorization letter?

Upload the letter through the platform; the Tarh team will review it, and you will receive a notification once the account is approved.

Does registration require a subscription?

Yes, registration is linked to a paid annual subscription, and the account is activated after completing the registration and payment requirements.

Are there fees for the terms and conditions booklet?

The FAQs page mentions that terms and specifications booklets are currently available free of charge.

Are there commissions on project contracts?

According to the platform information, no commissions are imposed on project contracts.

What payment methods are available?

You can pay electronically with Mada, Visa, or Mastercard. Bank transfer and SADAD options are also available.

Can the subscription fees be refunded?

Subscription fees are not refunded after payment is completed.

When is the account activated?

Activation occurs after payment confirmation and completion of required data and documents.

How do I cancel the subscription?

Subscription cancellation is not currently available in the system; services stop when the subscription period ends if not renewed.

How do I submit an offer for a tender?

From the tender page, upload the technical and financial offer in PDF or Word format, and enter item prices in the quantity table.

Can I share the tender link?

Yes, you can use the share option to send it via WhatsApp or email.

Can the tender be restricted to specific companies?

Yes, the preferred suppliers service allows adding a company using its unified number or email.

Can I modify the offer after submitting it?

The offer can be modified as long as the submission period is active; after the deadline, modification stops.

When are offers opened?

Offers remain closed until the submission period ends and envelopes are opened. Access to prices for the tender issuer depends on selecting this option during preparation.

Do suppliers see each other's prices?

Offer prices are not visible to other applicants; access is limited to the tender issuer according to tender settings.

How do I track the tender status?

The dashboard displays the tender status and related updates.

Will I be notified when a new offer is submitted?

Yes, notifications are sent via email and the dashboard when new offers arrive.

Can multiple tenders be published at the same time?

Yes, there is no limit to the number of tenders an entity can publish after account activation.

Can the tender be ended before the deadline?

The tender remains open until the specified submission period ends, and cannot be closed before its time.

Can I re-publish a previous tender?

Yes, you can start a new tender benefiting from a previous tender's data.

Can company data be hidden?

The basic data of the participating company is visible to the relevant entities within the tender.

How does Tarh protect data and offers?

The platform states that it uses protection and encryption methods to preserve user data and offers.

How do I contact support?

You can email tarh@ptp.sa or use the contact form on this page.

Is the platform suitable for SMEs?

Yes, small and medium enterprises can register and participate in available opportunities.

What are the technical requirements to use the platform?

Use a modern browser like Chrome or Edge and a stable internet connection.

Frequently Asked Questions